Important Note: This Privacy Policy describes btv168's data protection practices. By using our platform, you agree to the collection and use of information as described in this document.

1. Introduction & Our Commitment

Btv168 takes the privacy of every user on our platform very seriously. As a trusted online wagering platform in Malaysia, we understand that your trust in us begins with how we handle your personal information. This Privacy Policy is part of our commitment to being transparent and accountable.

This document describes the types of personal data we collect, the purposes for collection, how we use it, who may have access to it, and the rights you hold regarding your personal data. We encourage you to read this document carefully and to contact us should you have any questions.

2. Information We Collect

Btv168 collects various types of information from our users to ensure our services run smoothly, securely, and in compliance with applicable legal requirements. The information we collect falls into two main categories:

Information You Provide Directly:

  • Full name as stated on your Malaysian identity card or passport.
  • An active and reachable email address.
  • Mobile phone number registered in Malaysia.
  • Date of birth for age verification (18 years and above).
  • Bank account or eWallet details (Maybank, CIMB, Public Bank, TNG eWallet, GrabPay) for transaction purposes.
  • Identity verification documents (MyKad, passport) for the KYC process.
  • Residential address collected during the verification process.

Automatically Collected Information:

  • Your IP address and estimated location information when using the platform.
  • The type of device, operating system, and browser you are using.
  • Activity log data includes pages visited, session duration, and in-game actions.
  • Cookie and similar tracking technology data for internal analytics purposes.
  • Platform performance data for detecting and resolving technical issues.

btv168's Guarantee: We only collect information that is strictly necessary to deliver the best service to you. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.

3. Purpose of Personal Data Use

Every piece of information we collect has a clear and legitimate purpose. btv168 uses your personal data for the following purposes:

Purpose of Use Types of Data Used Legal Basis
Account Registration & Verification Name, email, phone, date of birth Contract performance
KYC Process & Anti-Money Laundering ID documents, address, banking information Legal obligation
Deposit & Withdrawal Processing Bank / eWallet Details Contract performance
24/7 Customer Support Email, name, account history Legitimate interest
Analytics & Platform Improvement Log data, IP, game activity Legitimate interest
Marketing Communications (with consent) Email, phone number User consent

4. Data Sharing with Third Parties

Btv168 does not sell your personal data to any external parties. However, in the course of operating our platform, there are certain situations where your data may be shared on a limited basis with trusted parties:

  • Payment Providers: Required transaction information is shared with the payment gateways we use, such as FPX, TNG eWallet, and GrabPay, solely for processing your deposits and withdrawals.
  • Game Providers: Our game software providers may receive minimal session data required to run games correctly.
  • Regulatory Body & Law Enforcement: btv168 is required to disclose certain information if mandated by law, court order, or a request from a competent authority.
  • Third-Party Audit Services: Independent audit bodies that verify game fairness may have limited access to data related to our RNG systems.

All third parties we work with are required to comply with strict data protection standards and are not permitted to use your data for any purpose other than what has been specified in the agreement with btv168.

5. Data Security & Encryption

Btv168 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or unauthorised disclosure.

  • 256-bit SSL Encryption: All communications between your browser and the btv168 platform are protected with industry-grade encryption that is practically unbreakable.
  • Multi-Layer Firewall: Our servers are protected by an advanced firewall system that automatically monitors and blocks suspicious access attempts.
  • Two-Factor Authentication (2FA): You may enable two-factor authentication on your account for an additional layer of security.
  • 24/7 Security Monitoring: Our IT security team monitors system activity around the clock to detect and respond to any security threats.
  • Internal Access Controls: Only authorised personnel may access user data, and such access is audited on a regular basis.
  • Regular Data Backups: Your data is regularly backed up to a secure location to ensure data recovery in the event of a system failure.

Security Certificate: The btv168 platform holds a valid SSL certificate and is regularly audited by independent third-party bodies. You can verify the security of your connection by checking the padlock icon in your browser's address bar when browsing btv168.

6. Cookies & Tracking Technologies

Btv168 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you during subsequent visits.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how users interact with the platform for continuous improvement. Data is collected anonymously.
  • Functional Cookies: Stores your preferences such as display settings and game selections to deliver a more personalized experience.
  • Analytics Cookies: Used to analyse aggregated platform usage patterns to help us make better decisions about product development.

You can control and manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality or your experience on the btv168 platform.

7. Data Retention Period

Btv168 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. The specific retention periods are as follows:

  • Active Account Data: Retained for the duration your account remains active, plus any additional period required by law.
  • Financial Transaction Records: Retained for a minimum of 7 years as required by applicable financial regulations for audit and compliance purposes.
  • Activity Log Data: Retained for 12 months for technical troubleshooting and security purposes.
  • KYC Documents: Retained for a minimum of 5 years following account closure as required by anti-money laundering regulations.
  • Support Communication Records: Retained for 2 years for reference and service quality purposes.

Once the specified retention period has ended, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

8. Your Rights as a User

As a btv168 user, you have several important rights regarding your personal data. btv168 fully respects and upholds these rights:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may request that we correct any inaccurate or incomplete personal data.

Right to Erasure

Under certain circumstances, you have the right to request the deletion of your personal data from our systems.

Right to Restriction

You may request that we restrict the processing of your data in certain permitted circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the btv168 support team via Live Chat, available 24 hours a day, 7 days a week. We will process your request within a reasonable timeframe and notify you of the action taken.

9. Child Protection

The btv168 platform is strictly for individuals aged 18 and above. We do not knowingly collect, use, or store personal data from individuals under the age of 18. Should we discover that a minor's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account.

Parents or guardians who believe their child has registered or used the btv168 platform without consent are urged to contact our support team immediately so that appropriate action can be taken.

10. Privacy Policy Amendments

Btv168 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any significant changes will be communicated to you via your registered email or an in-platform notification at least 7 days before the changes take effect.

The latest update date is always displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Your continued use of the btv168 platform after any amendments constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the btv168 Data Protection team:

  • 24/7 Live Chat: Available directly through the btv168 platform — the fastest way to get an immediate response.
  • Support Email: [email protected] — for more detailed enquiries or those requiring written documentation.
  • Response Time: We aim to respond to all privacy-related inquiries within 48 business hours.

Btv168 is committed to resolving every privacy-related complaint fairly, transparently, and in a timely manner. Your trust is our most valuable asset.